14-Day Returns Policy

How to return an item

1. 1Go to your Messages thread with the seller and send them a message stating you'd like to return the item.
2. 2The seller will confirm the return and provide a return address. Agree on who covers return postage (see below).
3. 3Pack the item securely in its original packaging where possible and post it back within 14 days of delivery.
4. 4Once the seller confirms receipt, your refund will be processed within 5–10 business days to your original payment method.

What's covered

• Item is significantly not as described in the listing
• Item arrives damaged or faulty
• Wrong item received
• Item is not the correct size or colour as listed
• You changed your mind (buyer pays return postage)

What's not covered

• Returns requested more than 14 days after delivery
• Items that have been used, washed, or altered after receipt
• Items damaged by the buyer after delivery
• Free listings (no payment was made)
• Swap listings (contact the seller directly to resolve)

Return postage

Item not as described / faulty: The seller covers return postage costs.

Change of mind: The buyer covers return postage costs. We recommend using a tracked service and keeping proof of postage.

Condition of returned items

Items must be returned in the same condition they were received — unused, unwashed, and with any original tags or packaging intact. If an item is returned in a worse condition than it was sent, the seller may deduct a reasonable amount from the refund to cover the difference.

Refund timeline

Once the seller confirms receipt of the returned item, refunds are processed within 5–10 business days back to your original payment method via Stripe. Bank processing times may vary.

Disputes

If you and the seller can't reach an agreement, please contact us via the Messages system and we'll step in to help resolve the dispute fairly.